In early June, I attended PhillyDH@Penn which was a gathering of DH practitioners, scholars, and other people whose work involves DH. Throughout the day, I connected with several librarians whose institutions are all exploring service design for the evolving area of digital humanities scholarship. This led to a follow-up meeting of librarians in order to have a practical conversation about how to provide library services for DH researchers.
Our questions about service design included:
- How can we present a non-fragmented service interface to our constituents?
- How can we determine what levels of support we should be offering to a widely diverse field of researchers using a lot of unique-to-one-project workflows and technologies? Which folks in the library should be involved in providing services and what should they do?
- How do we build skills?