Digital Humanities – service design

In early June, I attended PhillyDH@Penn which was a gathering of DH practitioners, scholars, and other people whose work involves DH. Throughout the day, I connected with several librarians whose institutions are all exploring service design for the evolving area of digital humanities scholarship.  This led to a follow-up meeting of librarians in order to have a practical conversation about how to provide library services for DH researchers.

Our questions about service design included:

  • How can we present a non-fragmented service interface to our constituents?
  • How can we determine what levels of support we should be offering to a widely diverse field of researchers using a lot of unique-to-one-project workflows and technologies?  Which folks in the library should be involved in providing services and what should they do?
  • How do we build skills?

That bit in bold, above, is lifted from the blog post I wrote about our meeting for the PhillyDH blog, which is available here if you want to read about the model we came up with.

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About Karrie Peterson

Head, Liaison, Instruction & Reference Services
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